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IBM Interactive Hiring For at Pune, Mahārāshtra Full Time
- Responsible for managing a team managing Policy Admin processes of Life and annuity Insurance
- Manages processes based on established performance standards, service & quality levels. Measure team overall performance (Productivity; Efficiency; Quality; Timeliness; Resource Availability; etc.)
- Responsible for supervising, managing and motivating team members on a daily basis.
- Builds capacity through resource planning, load balancing and cross training.
- Monitor team performance and report on metrics.
- Provide coaching for challenged team members and development for high potentials.
- Ensures readiness of Business Continuity plan and lead implementation if necessary.
- Manages and develops resources to take key positions as Process Coordinator. Helps teams execute career development plans.
- Develops team members to take on additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth.
- Contact point for the business on any issues and/ or concerns and proactively provide solutions.
- Manages internal updates/communication within the unit.
- Encourages people to contribute to company-wide initiatives and projects.
- Enforces compliance to company policies and effect disciplinary measures on violations.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
