Blue Prism Hiring For Backoffice Specialist at Hyderābād, Telangana Full Time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world’s largest institutions to local firms, manage and account for their investments using SS&C’s products and services.

Job Description

JOB TITLE: Backoffice Specialist
LOCATION: Hyderabad, India

OVERVIEW:
The Backoffice Specialist will work with Various Intralinks Bulk Operations Tools to execute on bulk operation requests and will be responsible for analyzing complex client requests and architecting solutions. In this role, the Principal Backoffice Specialist will work in conjunction with other CS professionals and will apply professional concepts, company policies and procedures to execute work on behalf of the customer.
About the Team:
The global Customer Success(CS) team is integral in creating long term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors that guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, onboardings, trainings, and ongoing support. This team also identifies opportunities and challenges to think “outside the box” from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.
Responsibilities:
Responsible for the coordination and completion of projects on Customer Success team.
Understanding of IL markets and the role IL solutions play in helping our Clients achieve their business goals.
Complete Projects in a timely manner, with high quality and effective communication.
Confirm client requirements, manage customer expectations, and liaise with other internal teams as needed.
Initial triage of support queues and supporting of ticket movement into right buckets
Quality check reviews, mentoring and coaching of team members
Documentation and training of processes
Process optimizations leveraging Intralinks tools, SQL, Excel and APIs.

Qualifications:
2 – 5 years’ experience in data related Operations and/or SaaS system management
Bachelor’s degree preferred
Passionate about customer success
Strong analytical skills
Attention to Detail
Strong Excel Skills required (If Statements, VLOOKUP’s, MID, LEFT, CONCATENATE Functions)
Comfortability with filtering and pivot tables
Comfortability with writing Marco’ and VB Scripting.
Intermediate knowledge on SQL queries and XML
Intermediate knowledge on APIs
Demonstrated verbal, written and interpersonal communication skills
Demonstrated creative problem-solving skills
Demonstrated skills in adapting, multi-tasking and troubleshooting
Demonstrated ability to work individually and as part of a project team
Ability to effectively set and mange expectations
Reliability, a strong work ethic
Able to communicate well written and verbally with both technical and business resources, utilizing strong logic abilities to think through and drive alternatives solutions
Work well in a fast-paced, high volume environment
Excellent team player
Self-starter

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.