Amit Rana Hiring for Service Coordinator at Tirupati (Andhra Pradesh), Vijayawada (Andhra Pradesh), Visakhapatnam (Andhra Pradesh), Warangal (Andhra Pradesh), Itanagar (Arunachal Pradesh) Full Time

Job Description

  Are you proud of your excellent customer service skills? Do you enjoy managing others and passing on your service expertise? If so, you would be a perfect fit for our service coordinator position. You will have the opportunity to put your critical thinking and communication skills to good use as you evaluate the performance of our dynamic sales team and work toward improving the service we are able to provide our customers. If you think you are the most dedicated and capable service coordinator, join our team and help us improve our relationships with our clients as much as possible.

Job Responsibilities

Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement

Establish a standard set of service requirements; create training workshop to ensure all sales employees fully understand the requirements and are capable of following it precisely

Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully

Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors

Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them

Analyze sales reports and client account information to gain insight into the best way to provide service for specific clients, then explain this information to sales associates

Relay information between management and sales representatives to best coordinate sales and service techniques and improve profits