Mid-Willamette Valley Community Action Agency Hiring For Youth Navigator – Home Youth Services at Salem, Tamil Nadu, India Full Time

The Youth Navigator provides service navigation (case management) to youth to help them achieve their goals while ensuring a safe space at HOME. The Youth Navigator helps youth learn life skills, build positive relationships and navigate public and social services available in the community. This position may be scheduled to work weekends and holidays to ensure youth are receiving care at all times.

Candidates must submit their application by 08/10/23 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION And/or EXPERIENCE

• Four or more years of work or volunteering experience in fast-paced customer service, healthcare, education, social or community services or related public-facing sectors.
• College coursework in social sciences or related human services preferred but not required.
• Preference will be given to candidates with work or volunteer experience working with special needs population and/or experience working with youth or high risk youth 11-18 years of age.
• Equivalent combinations of education, various experience and training may be accepted.
• Prior training experience in the following areas preferred but not required: CRP/First Aid, Food Handler’s, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect.

Knowledge, Skills & Abilities

• Ability to build and maintain healthy boundaries and relationships with youth and community partners.
• Desirable skillsets include: de-escalation, motivational, role-modeling, active-listening, flexibility and adaptive to changing circumstances, light cooking, housekeeping and close monitoring and supervision of youth.
• Proficiencies in the use of Microsoft Office, such as Word and Outlook.
• Effectively communicates orally and in written form; read and interpret policies and instructions.
• Ability to utilize video conferencing, navigating and communicating on social media, and general technology skills.
• Bilingual English and Spanish capabilities are preferred but not required.
• To qualify as bilingual, staff must possess demonstrated abilities to speak, write, and read fluently in Spanish and English and pass a bilingual test. *Bilingual staff may receive a pay differential based on their test results.

CERTIFICATES, LICENSES & REGISTRATION

• Driver Qualification Status required for this position. Valid driver license and insured vehicle available for use on the job. Satisfactory drive record for previous five years required.
• Candidate must pass pre-employment Oregon Department of Human Services criminal background check.
• Food Handler’s Card required, or ability to obtain within 30 days of hire.
• ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.
• Assists youth in developing and achieving their goals with a focus on health, education, employment and housing.
• Advocates for and obtains services for youth and their families.
• Creates and maintains positive relationships with youth and their families with ethical boundaries.
• Conducts assessments with youth to determine strengths, needs, service and housing eligibility, etc.
• Ensures access to housing assessments and resources.

YOUTH PROGRAM IMPLEMENTATION

• Works with management to develop, revamp, and/or review procedures and programs as needed.
• Answers the phone: direct calls or take messages appropriately (land line, cell phone and social media).
• Takes crisis calls: conduct crisis intervention over the phone and in-person (land line, cell phone and social media).
• Completes intake, call logs, and exit paperwork in an accurate and professional manner.
• Completes timely data entry, shift logs and client notes.
• Maintains building appearance by completing necessary tasks before shift change.
• Serves as a mentor, support and shift lead to co-workers
• Assists management with staff training as requested.

Supervisory Responsibilities

This job has no supervisory responsibilities.

PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Required to frequently reach; required to stand; walk; stoop, kneel, crouch and rarely crawl. Mobility to get to multiple levels in house/facility without an elevator is required.
• Regularly lift and/or move 10 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling office equipment, preparing food/cooking, checking for hidden items in beds, backpacks, facilities and persons.
• Frequent driving in all weather conditions.
• Maintains calm disposition and regulates emotions when clients or other may become escalated.
• Regulates emotions and handles pressures of frequent demands for attention, time, and various work tasks.

WORK ENVIRONMENT

• Close quarters, often with a population experiencing homelessness, with additional barriers such as mental illness and substance use.
• Frequent noise and distractions in work spaces. May work in kitchen/laundry with appliances and restroom spaces.
• Indoor and outdoor work environment.
• Ability to work flexible hours including nights, weekends and holidays as needed and scheduled by supervisor.
• Utilizes virtual video conference platforms and social media platforms as a means to communicate and work collaboratively.

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

• This is a partial list of essential duties and responsibilities. To review the full job description, please apply at mwvcaa.org/careers/.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at [email protected] or call 503-585-6232 to ask for a HR Team Member.

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