Lloyd’s Register Hiring For Customer Success Manager at Mumbai, Maharashtra, India Full Time

Location: Mumbai

Position Category: Business Support

Customer Success Manager

Lloyd’s Register – OneOceanLR

Location: – Mumbai, India

What We’re Looking For

We are seeking a Customer Success Manager who can provide ongoing support to our clients and foster strong relationships with them. The ideal candidate will actively contribute to building and maintaining these relationships, implementing new programs that drive revenue growth and reduce churn rates.

As a Customer Success Manager, you will support customers throughout their journey, ensuring a smooth transition from sales prospects to active accounts. Your responsibilities will include owning the process and maintaining close relationships with clients beyond individual projects or job-orders. You will work directly with clients to understand and address their needs, ensuring their satisfaction. Collaboration with other team members will be crucial to promptly address customer questions and concerns.

What We Offer You

• Competitive Salary
• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.

The role

• Setting clear client retention goals and developing strategies to achieve them.
• Defining milestones and objectives for both clients and employees to work towards.
• Assisting customers in the setup and effective use of programs or software.
• Promoting the value of the product or service to clients, emphasizing its benefits.
• Identifying upsell opportunities and effectively communicating the added value of additional services or products.
• Focusing on delivering a positive customer experience to enhance the perceived value of the brand.
• Collaborating with internal teams to create training courses and educational materials for customers.
• Proactively addressing customer complaints and concerns, aiming to continuously improve the customer experience.

What You Bring

• Proven work experience as a Customer Success Manager or in a similar role, demonstrating your ability to effectively manage and support clients.
• Experience in working with brand image and promoting value through enhancing customer experience.
• Exceptional communication skills, both verbal and written, with the ability to foster positive business relationships.
• Proficiency in technical skills related to the use of the product or service, enabling you to provide comprehensive support.
• Strong sense of accountability and personal organization, ensuring efficient handling of customer needs and inquiries.
• Experience in managing diverse teams and providing training based on company standards.
• A degree in communications is preferred, providing a solid foundation for success in the role.

About Us

OneOceanLR is the digital solutions platform providing actionable intelligence to maritime professionals worldwide.

As an integral part of Lloyd’s Register, we exist to create a seamless connection between each and every vessel and voyage, stakeholder and supply chain to truly unite the digital journey between ship and shore.

Our easy-to-use, secure platform brings market-leading compliance, management and performance software together to help shipowners, operators, charterers and crew drive stronger growth and efficiency in a safe, sustainable way.

With years of global maritime expertise, innovation and experience across 22,000 vessels, we aim to be the most trusted digital platform for enhancing people, profits and the planet.

Be a part of

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups.

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you don’t tick every box in these ads, please don’t rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at [email protected] and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd’s Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

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The Lloyd’s Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air – for the benefit of the public and the environment. (Group entities)