Posted Date :
05 Oct 2023
Function/Business Area :
Customer Service
Location :
RVC Advisor Maharashtra 2_6, Pune 7 – Ka
Job Responsibilities :
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
Education Requirement :
10 + 2 / Graduation degree in any discipline
Experience Requirement :
6 months – 2 years (Minimum 6 months experience in BPO is mandatory)
Skills & Competencies :
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset
Job Discription We are looking for an enthusiastic kindergarten teacher to foster and facilitate the intellectual and social development of...
Apply For This JobFOR THE POST OF PROFESSOR Essential : a) A Ph.D. Degree with First Class at Bachelor’s or Master’s Degree in...
Apply For This JobJob Discription School Caretaker/ School Keeper, TWO PART TIME ROLES Chelmsford, Essex. Sept 2021. Temp to perm job School Caretaker...
Apply For This JobSelected intern’s day-to-day responsibilities include: 1. Conduct remote English language training sessions, addressing speaking, listening, reading, and writing skills 2....
Apply For This JobPosition: CRE Business: Property and Asset Management Job Overview You will be the face of JLL at the client’s site...
Apply For This JobJob Description Job description • Post Graduate (Preferred) Fresher / Graduate within 2- 3 Years • Excellent Communications Skills Job...
Apply For This Job