ITC Limited Hiring For Associate – Human Resources (A2W) at Greater Kolkata Area Full Time

About the company: ITC Integrated Business Services

ITC Integrated business services ltd. is a professional shared services arm of ITC limited designed to bring efficiency to ITC’s operations. We deliver agile & digital business process solutions to streamline support operations of ITC limited and ensure that its operations run seamlessly.

ITC is one of India’s foremost private sector companies. ITC has a diversified presence in FMCG, Hotels, Packaging, Paperboards & Specialty Papers and Agri-Business. ITC’s aspiration to be an exemplar in sustainability practices is manifest in its status as the only company in the world, of its size and diversity, to be carbon, water and solid waste recycling positive. In addition, ITC’s businesses and value chains create sustainable livelihoods for more than 6 million people, a majority of whom represent the poorest in rural India.

Job Title: Associate – Human resources (A2W)

Roles and Responsibilities:

• Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
• Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests.
• Manage assigned part of the process according to company methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool.
• Respond to customer’s queries accurately (via phone, live chat, email and case management system)
• Provide clarification of HR policies and procedures
• Reporting errors and issues to the Team leader on time
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality and timeliness are the basic requirements for the role
• Reporting data for personal performance and maintaining personal tracker
• Exhibit strong problem-solving and business acumen skills
• Demonstrate advanced proficiency in written and verbal communication skills

Requirements

Ideal Candidate:

• Experience of managing employee life cycle activities like Talent development, Mobility, Workforce administration, talent acquisition, case management, help desk, remuneration, etc.
• System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.)
• Experience of maintaining data in excel, Pivot, V Look up
• Good working knowledge of MS Office
• Handle complex problems raised by client and provide solution
• Handle the client communication and client Reporting
• Excellent job organization and time management skills
• Attention to details and very good analytical skills;
• Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

Qualifications (Education/Experience/Certification):

• Valid experience of 1.5-2.5 years in HR domain.
• Good verbal and written communication skills.
• Positive team player
• Graduation is required