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Education Counsellor
Hike Education Hiring For Customer Care Executive at Gurgaon, Haryana, India Full Time
Responsibilities
- Outbound call process (min. 100 – 120 calls in a day).
- Completing 3 hours of connected call duration by the day’s end.
- Responsible for student Help/ issues over calls.
- Grievance handling/ query handling based on the academics and curriculum.
- Taking feedback from the students.
- Handling escalations and cancellations of students, working towards retention.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
- Responsible to revert emails and Requests based on the program.
