Hexaware Technologies Hiring for Process Trainer Job at Navi Mumbai Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
• Conduct and periodically review contents/initial training material of the initial training of New Hires of the process.
• Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job.
• Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies.
• Evaluate clients training requirements and establish training goals/completion milestones
• Develop and implement client-specific training programs and material using input from Project Managers, client training materials and Knowledge System contents.
• Coordinate training activities looping in Hexaware and client stakeholders.
• Facilitate role-playing, test, certification, and remediation.
• If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates;
• Work with the internal management staff to develop and facilitate motivational activities for the advisors.
• Provide assistance in developing cross-training materials and SOPs, as required;
• Preparation of Training Plans, and relevant Training reports and Dashboards.

REQUIRED QUALIFICATIONS:

• Graduate in any stream.
• Prior experience catering to Inbound and Outbound domain account in Customer Service is required with good aptitude skills, reasoning, logic and problem solving.
• Prior experience in E-Commerce industry preferred
• Excellent verbal, written and interpersonal communication skills;
• Outstanding skills and dedication to providing exceptional solutions.
• Must be self-motivator and self-starter.
• Focus on quality and resolutions.
• Solid time management skills.
• Must be able to effectively deal with people at all levels inside and outside of the Company.
• Creative ability, writing proficiency and visual graphics design ability;
• Ability to multitask and successfully operate in a fast paced, team environment;
• Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced Power Point, including ability to create Power Point presentations, and basic Outlook).
• Ability to work in multiple shifts
• Agile and flexible to adapt to business requirements

Interested candidates can share CV to [email protected]