Concentrix Corporation Hiring For at India Full Time

Job Title:

Manager I, Training

Job Description

The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities:

• Manage trainings for multiple  accounts : Process and Refreshers
• Maintain the desired target throughput for process training batches
• Manage and control attrition and effective employee engagement activities
• Drive continuous improvement program across processes 
• Undertake detailed process improvement studies and up skill team members 
• Drive culture of continuous improvement
• Provide Training and quality support, development of metrics and dashboards in line with customer requirements 
• Meet and exceed client metrics: External & internal quality metrics to be consistently green
• Accurately capture SLA/SLO Metrics, the reporting needs of all clients and set up/customize processes to seamlessly meet client’s expectations
• Generate and implement out of the box ideas and Process Improvement Initiatives in the processEnsure Knowledge consistency through calibrations, Quizzes, D-Sat Scrubbing etc

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedules
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Key Skills and knowledge:

• Bachelor’s Degree in related field with two to four years of relevant experience preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables
• Ability to mentor, coach and provide direction to team members
• Self-starter, sense of urgency and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Strong attention to detail
• Ability to work in a flexible schedule
• Occasional travel
• Excellent Transactional Training Domain Knowledge
• CoMo experience – 2 yrs and above- preferred
• Ability to lead a team, coordinate with other location and drive standardized practises
• Persuasive, collaborative and influencing skills
• Strong interpersonal skills to manage client expectations/engagements effectively

Educational qualification: Graduate in any discipline

Disclaimer:-

‘Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.’

Location:

IND Hyderabad – Google Client Site

Language Requirements:

Time Type:

Full time

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