Develop knowledge of learners on ITIL Concepts v4.0
Build English communication skills within students
Develop knowledge on ticketing system, service request management to provide basic knowledge needed for BPO Jobs
Required Candidate profile
Knowledge of ITIL Concepts v4.0
Knowledge of ticketing systems, how to log & close an open ticket for a customer
Good customer handling skill & knowledge
Proficient in PPT & Excel
Experience in BPO
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