At Rise HR Hiring For Customer Experience Manager at Gurgaon, Haryana Full Time

Job Description:

• Manage day-to-day operations for smooth student experience delivery.
• Oversee performance and experience of students, ensuring customer satisfaction is

maintained and improved.

• Will be responsible for running a team of 20+ education counsellors to deliver top

notch customer experience. Required to supervise, hire, and train employees,
manage quality assurance programs, strategize process improvements, and more.
Ultimately responsible for maintaining and increasing the efficiency of daily
operations.

• Will be responsible for running programs related to guiding/motivating students

throughout their academic journey & ensure learning outcome is achieved within
stipulated timelines.

• Needs to ensure that all students across batches complete the course content and

focus on improving completion time.

• Will be responsible for the performance of each and every student.Operations

Manager will be required to analyse the gaps and plan steps to motivate students to
reach the acceptable performance benchmark.

• Needs to ensure that all doubts are resolved and will also be responsible for better

learning experience & retention.

• Will be responsible for student performance tracking and taking corrective action if

required. Would be required to coordinate with student counsellors/ engage directly
with students to help resolve issues.

• To ensure webinars conducted for batches have an average attendance of 85%.
• Maintain organizational standards of satisfaction, quality, and performance across

batches.

• Drafting daily, weekly and monthly reports, handling data collection and coordination

with other teams.
Qualifications and Skills

• Clear communicator: You are a clear and concise communicator with the ability to

synthesize a lot of information quickly, highlight the key takeaways, and disseminate
actionable insights

• Exceptional time management, facilitation, and organizational skills
• Self-starter attitude is a must!
• Candidates with good interpersonal skills, student engagement and team

management skills

• Decision-maker, problem solver & a motivator
• Ability to work with cross-functional teams and develop strategies and foster a

cohesive and creative work environment

• Exceptional problem-solving skills, strong Excel/data management skills, proficient in

Office Suite.

• Strong project management skills
• Experience in Ed Tech is compulsory.

Further details :
This role will have 6 days working
There will be 2-3 interview rounds as part of the selection process.
CTC offered : 6-10 LPA

Job Type: Full-time

Salary: ₹600,000.00 – ₹1,000,000.00 per year

Schedule:

• Day shift

Speak with the employer
+91 8867914639