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Education Counsellor
Aakash Institute Hiring For at Delhi (NCR) Full Time
Roles and Responsibilities: Auditing calls & timely feedbacksShould have knowledge in providing feedback & call calibration.Should have Experience in giving monitoring and live feedback .Conduct call audits as per guideline of the business .Preparing audit dash boards & reportShould be Aware about 7Quality toolsProvide regular feedback and coaching based on the performance, and Coach outliers on a one to one basis and give feedback to Team Leader/Manager whenever its required.Responsible for generating daily, weekly & monthly reports for internal purposes. Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site. Calibrate cases internally with the team to ensure minimum difference in the ratings.Desired Candidate Profile Minimum 3 year experience as a Quality Analyst in Voice process, BPO / KPO/ ITES.Should have worked on the different Quality Tools, Reports and charts .Comfortable in Auditing and solving client Escalations.Excellent with Excel & Advance Excel ( Familiar with Vlookup/ Hlookup/ Pivot Table / histograms .Have managed transaction quality profile for a CALL process for domestic/ international BPO/ KPO .Should have prior BPO/ KPO/ ITES background / experience .Graduation mandatory . 3 years Minimum experience required in Quality. Interested candidates please walkin on below address or drop resume at [email protected]. Venue for interview Aakash educational services Address- 2nd floor, A1/165, opposite metro pillar-619 & 620. Near Hyundai showroom. Nearest metro station- Janakpuri west Contact person- Rupinder kaur
Roles and Responsibilities:
- Auditing calls & timely feedbacks
- Should have knowledge in providing feedback & call calibration.
- Should have Experience in giving monitoring and live feedback .
- Conduct call audits as per guideline of the business .
- Preparing audit dash boards & report
- Should be Aware about 7Quality tools
- Provide regular feedback and coaching based on the performance, and Coach outliers on a one to one basis and give feedback to Team Leader/Manager whenever its required.
- Responsible for generating daily, weekly & monthly reports for internal purposes.
- Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site.
- Calibrate cases internally with the team to ensure minimum difference in the ratings.
Desired Candidate Profile
- Minimum 3 year experience as a Quality Analyst in Voice process, BPO / KPO/ ITES.
- Should have worked on the different Quality Tools, Reports and charts .
- Comfortable in Auditing and solving client Escalations.
- Excellent with Excel & Advance Excel ( Familiar with Vlookup/ Hlookup/ Pivot Table / histograms .
- Have managed transaction quality profile for a CALL process for domestic/ international BPO/ KPO .
- Should have prior BPO/ KPO/ ITES background / experience .
Graduation mandatory .
3 years Minimum experience required in Quality.
Interested candidates please walkin on below address or drop resume at [email protected].
Venue for interview
Aakash educational services
Address-
2nd floor, A1/165, opposite metro pillar-619 & 620.
Near Hyundai showroom.
Nearest metro station- Janakpuri west
Contact person- Rupinder kaur
Aakash BYJUS – India’s trusted name in test preparation, offers the best of classroom and online learning experience, thereby giving students an extra edge. We help to prepare students for medical and engineering entrance exams such as National Eligibility Cum Entrance Test (NEET), Joint Entrance Examination (JEE – Main & Advanced), and school/ board examinations including scholarship exams such as NTSE, KVPY, and Olympiads. Aakash Advantage 33 years of providing comprehensive and result-oriented test preparation275+ centres across India to help you prepare in your city3000+ expert faculty to tach, mentor and guide you85000+ Rankers in NEET & JEEBYJU’S Edge World’s largest education technology company with over 10 crore studentsConceptual clarity through high quality videosCutting-edge technology to help you practice and prepare better
Aakash BYJUS – India’s trusted name in test preparation, offers the best of classroom and online learning experience, thereby giving students an extra edge. We help to prepare students for medical and engineering entrance exams such as National Eligibility Cum Entrance Test (NEET), Joint Entrance Examination (JEE – Main & Advanced), and school/ board examinations including scholarship exams such as NTSE, KVPY, and Olympiads.
Aakash Advantage
- 33 years of providing comprehensive and result-oriented test preparation
- 275+ centres across India to help you prepare in your city
- 3000+ expert faculty to tach, mentor and guide you
- 85000+ Rankers in NEET & JEE
BYJU’S Edge
- World’s largest education technology company with over 10 crore students
- Conceptual clarity through high quality videos
- Cutting-edge technology to help you practice and prepare better
