Role Responsibilities
The role will be responsible for
Strategy*
– Support and provide inputs to Regional Head, Fraud Risk Management for developing operational model and shaping strategic agenda for Fraud risk management and implementing the strategic direction for the country.
– Work with Regional Head, Fraud Risk Management to design and implement the Fraud Risk strategy and infrastructure for the country for channels and products within Retail Clients segment.
– Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
Business*
* Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
* Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation
* Develop effective fraud risk management strategies and timely deploy these strategies across products and channels
* Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country
* Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country
Processes*
· * Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management.
* Develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks.
* Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
* Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
* Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
* Ensure effective recovery tracking process in place in the country
People & Talent *
* Support the identification, engagement and retention of high quality FRM professionals at country level.
* Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
* Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
* Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
* Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.
Risk Management*
Governance *
Regulatory & Business Conduct *
Key stakeholders*
Other Responsibilities*
.Qualifications*
ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS*
Technical Skills – Development Advanced
Technical Skills – Delivery Advanced
Technical Skills – Security Advanced
Technical Skills – Data Analytics Core
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Visit our careers website www.sc.com/careers
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