Full Job Description
Position Title: Counselor
Reports to: Center Manager
Collaborates with: Trainers within the assigned centers, Sales Officer& Regional Placement Managers
Key Areas of Responsibility
– Responsible for meeting with and converting walk-ins and leads to registered students
– Understand and articulately present information on training courses and maintain relationship with students and their partners
– Follow-up with students for training and interviews attendance
– Collect student fees, issue cash receipts and hand over cash to the Center Manager
Job Description
– Handle student walk-in inquiries and provide course information to students
– Handle and follow-up with all leads assigned by the HO Counsellor and counsel them to visit the center
– Regularly sync with the Trainer on high level course content and common student questions in order to be more independent in the enrollment process.
– Guide students through the admission and enrollment process
– Conductinitial student assessments(ELAT) and share test results with the Center Manager
– Maintain relationship with student’s parentsto ensure placement and successful course completion
– Collect the fees from the students, issue online cash receipts and hand over the cash to the Center Managers on a daily basis
– Follow-up with students & parents on student absenteeism and interview attendance
– Update records in internal software [Blueshift] and ensure the information accuracy
– Update software on receiving the training material at the Center
– Work with MIS and maintain there all activities and stock Competencies
– Excellent communication skills
– Strong verbal selling skills
– Highly organized and fast data entry
– Language skills: local language and English
Performance Measurement
– Walk-in to Registration ratio (minimum 40%)
– Collections of student fees and issuing cash receipt
– Accuracy of data entered on internal software
– Reviewed every week by Center Manager
– Following the enrollment SOP Reporting
– Receive registration money against each registered student from the SO
– Generate RAP receipt against each registered student and email it to the SO
– Enter daily all walk-in students, follow up calls as assigned by the HO Counsellor, registrations and collected fees to Center Manager on the MIS system
– Hand over collected fees to Center Manager daily
– Report daily all walk-in students, follow up calls as assigned by the HO Counsellor, registrations and collected fees to Center Manager
Meeting Structure
– Participant: Weekly operational center meeting
– Participant: Monthly Center Business Review meeting
Background Requirement
– Completes 12th class / Fresh Graduates
– Preferred: at least a 6months experience in student counseling / telesales / customer care
Career Growth Opportunities
– Trainer
– Center Manager
Job Types: Full-time, Regular / Permanent
Salary: ₹20,000.00 – ₹30,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Application Question(s):
Education:
Experience:
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