• Understand clients and internal stakeholder’s expectations from training perspective and document the same on regular basis.
• Connect with clients and internal stakeholder’s to make sure training plans are in place, SOP are updated and followed and all training related documentations are in place.
• Continuously monitor and report out training progress; make sure all information and data is accurate and up to date and shared on regular basis.
• Share regular updates on the different training outcomes project wise, metrics, dashboards, etc. This should be done in real time daily, weekly for each and every training batch/projects.
• Lead and drive all the TT related programs, share regular updates, reminders and share status updates and ensure completion. This should be done in real time daily, weekly for each and every training batch/projects.
• Identify and raise any issues and risks that impact training – hiring issues, quality of training, knowledge issues, delays, through puts etc.
• Work with the delivery leads/client leads to make sure that all the trainings and related activities are well organized, planned and executed in the timely manner.
• Set up weekly/Monthly calls with all the stakeholders and share project updates and highlight any risks and develop mitigation plans.
• Share regular updates on new RFPs and outcomes, participate in all the calls, meetings and discussions.
• Share best practices, share creative and innovative learning and training approaches for self and team.
• Contribute to TT branding activities, come up with plans, thoughts, ideas for additional learnings, micro learnings, gamifications etc. Drive this regularly with team and share status updates.
• Conduct weekly connect with all the trainers, take feedbacks, identify areas of concerns if any.
• Make sure all training related data/records are clean and audit requirements fulfilled.
• Identifying and assessing future and current training needs.
• Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account.

Roles & Responsibilities:

• Understand clients and internal stakeholder’s expectations from training perspective and document the same on regular basis.
• Connect with clients and internal stakeholder’s to make sure training plans are in place, SOP are updated and followed and all training related documentations are in place.
• Continuously monitor and report out training progress; make sure all information and data is accurate and up to date and shared on regular basis.
• Share regular updates on the different training outcomes project wise, metrics, dashboards, etc. This should be done in real time daily, weekly for each and every training batch/projects.
• Lead and drive all the TT related programs, share regular updates, reminders and share status updates and ensure completion. This should be done in real time daily, weekly for each and every training batch/projects.
• Identify and raise any issues and risks that impact training – hiring issues, quality of training, knowledge issues, delays, through puts etc.
• Work with the delivery leads/client leads to make sure that all the trainings and related activities are well organized, planned and executed in the timely manner.
• Set up weekly/Monthly calls with all the stakeholders and share project updates and highlight any risks and develop mitigation plans.
• Share regular updates on new RFPs and outcomes, participate in all the calls, meetings and discussions.
• Share best practices, share creative and innovative learning and training approaches for self and team.
• Contribute to TT branding activities, come up with plans, thoughts, ideas for additional learnings, micro learnings, gamifications etc. Drive this regularly with team and share status updates.
• Conduct weekly connect with all the trainers, take feedbacks, identify areas of concerns if any.
• Make sure all training related data/records are clean and audit requirements fulfilled.
• Identifying and assessing future and current training needs.
• Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account.

Qualifications:

Education — Grad/Post Grad

‘Knowledge of learning and development best practices

A proven track record of training program development and management

Excellent leadership skills

Excellent written and oral communication skills

At least a bachelor’s degree in education, human resources or a related discipline

Professional certification, such as CPTM, is preferred

• Advanced Research Skills
• Content Design & Development Skills
• Experience in handling LMS activities

Assertive Communication

Conflict Resolution Mind-set

Self-improvement Mind-set

Good Stress Management/Resilience

Patience

Customer Centricity

Coaching and Mentoring abilities