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Wipro Hiring for Communication Trainer at Pune, Maharashtra, India Full Time
- New Hire Communication Training (Class room training) Feedback & Coaching agents on Communication and spoken English.
- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal to be attended as per calibration roster
- Conduct training sessions as per requirement under specified timelines.
- Complete his/her certification process.
- Performance Assessment of Trainees during tests
- Database management, daily reports, and analysis
- Structure On boarding Training requirements, Pre Process, Customer Visits etc.
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the account.
- Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.
Roles & Responsibilities:
- New Hire Communication Training (Class room training) Feedback & Coaching agents on Communication and spoken English.
- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal to be attended as per calibration roster
- Conduct training sessions as per requirement under specified timelines.
- Complete his/her certification process.
- Performance Assessment of Trainees during tests
- Database management, daily reports, and analysis
- Structure On boarding Training requirements, Pre Process, Customer Visits etc.
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the account.
- Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.
Qualifications:
- The applicant should necessarily have completed Graduation.
- Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI.
- Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location.
- Willingness to work 24/7 – needs to be comfortable with working in shifts
- Needs to have strong training ability
- Good rapport building skills, extremely methodical and organized
- Feedback and Coaching skills.
- Good analytical ability.
- Good reading / learning, researching – Skills
- Demonstrated Customer Service Skills.
- Applicant should be proficient with MS-Office (Word, Excel, power point)
- Any experience in regards to Training would be preferable.
Training (Ops)
- The applicant should necessarily have completed Graduation.
- Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI.
- Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location.
- Willingness to work 24/7 – needs to be comfortable with working in shifts
- Needs to have strong training ability
- Good rapport building skills, extremely methodical and organized
- Feedback and Coaching skills.
- Good analytical ability.
- Good reading / learning, researching – Skills
- Demonstrated Customer Service Skills.
- Applicant should be proficient with MS-Office (Word, Excel, power point)
- Any experience in regards to Training would be preferable.
