• New Hire Communication Training (Class room training) Feedback & Coaching agents on Communication and spoken English.
• Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
• Give documented feedback as per the gaps identified in the audit.
• Attend Weekly calibration calls with the client/internal to be attended as per calibration roster
• Conduct training sessions as per requirement under specified timelines.
• Complete his/her certification process.
• Performance Assessment of Trainees during tests
• Database management, daily reports, and analysis
• Structure On boarding Training requirements, Pre Process, Customer Visits etc.
• Ensure that all new employees go through the defined new learning path for their respective roles in the account
• Provide refresher and remedial training for existing employees
• Ensure all regulatory requirements are complied with from time to time
• Maintain trainee data and information
• Generate training reports from time to time
• Support any administrative tasks like trainee roster and scheduling etc.
• Create/Customize training content for delivery
• Provide feedback and coaching to analysts on the floor
• Take ownership for improvement in analysts performance
• Analyze training needs for employees working for the account.
• Responsible for adhering to training standardization guidelines defined by the BU Training Function
• Responsible to work with ops to bridge gaps during training.

Roles & Responsibilities:

• New Hire Communication Training (Class room training) Feedback & Coaching agents on Communication and spoken English.
• Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
• Give documented feedback as per the gaps identified in the audit.
• Attend Weekly calibration calls with the client/internal to be attended as per calibration roster
• Conduct training sessions as per requirement under specified timelines.
• Complete his/her certification process.
• Performance Assessment of Trainees during tests
• Database management, daily reports, and analysis
• Structure On boarding Training requirements, Pre Process, Customer Visits etc.
• Ensure that all new employees go through the defined new learning path for their respective roles in the account
• Provide refresher and remedial training for existing employees
• Ensure all regulatory requirements are complied with from time to time
• Maintain trainee data and information
• Generate training reports from time to time
• Support any administrative tasks like trainee roster and scheduling etc.
• Create/Customize training content for delivery
• Provide feedback and coaching to analysts on the floor
• Take ownership for improvement in analysts performance
• Analyze training needs for employees working for the account.
• Responsible for adhering to training standardization guidelines defined by the BU Training Function
• Responsible to work with ops to bridge gaps during training.

Qualifications:

• The applicant should necessarily have completed Graduation.
• Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI.
• Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location.
• Willingness to work 24/7 – needs to be comfortable with working in shifts
• Needs to have strong training ability
• Good rapport building skills, extremely methodical and organized
• Feedback and Coaching skills.
• Good analytical ability.
• Good reading / learning, researching – Skills
• Demonstrated Customer Service Skills.
• Applicant should be proficient with MS-Office (Word, Excel, power point)
• Any experience in regards to Training would be preferable.

Training (Ops)

• The applicant should necessarily have completed Graduation.
• Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI.
• Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location.
• Willingness to work 24/7 – needs to be comfortable with working in shifts
• Needs to have strong training ability
• Good rapport building skills, extremely methodical and organized
• Feedback and Coaching skills.
• Good analytical ability.
• Good reading / learning, researching – Skills
• Demonstrated Customer Service Skills.
• Applicant should be proficient with MS-Office (Word, Excel, power point)
• Any experience in regards to Training would be preferable.