Reporting to a Talent Transformation Lead, the candidate will be accountable for the implementation of training strategies, plans, and processes to meet business objectives and provide floor support from a Communication/Soft Skill/Customer Interaction lens
Responsibilities:-
1. Planning
· Working with Operation Team Managers, Sr. Service Managers, Practice Managers and other Assistant Managers for firming up on Quarterly key expectations on linguistics requirements
· Planning audit/call monitoring approach for the span with segregation for BQ.MQ and TQ
· Post collection of training needs from stake holders consolidating the overall requirements into coverage targets basis business units/ locations/ work streams etc.
· Getting an agreement from the business on the proposed plan & on reporting as well as effectiveness measurement of linguistic support
· Participating in internal and external client calibrations
2. Training Delivery & Floor Support
3.MIS & Data Management
4. Stakeholder Management
5. Team Responsibilities
Additional Info:
Education and Experience
Regards,
Neha
Job Discription Job Designation:- Professor – Nuclear Medicine Those Candidates who Are Interested to work in AIIMS Patna for the post...
Apply For This JobJob Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color,...
Apply For This JobProject Overview: As the Director of Corporate Marketing at Intellias, you will play a crucial role in enabling and coordinating...
Apply For This JobQualifications Communication skills Microsoft Excel Academic counseling Bachelor’s degree Full Job Description Its an Interior and Fashion Design Institute and...
Apply For This JobQualifications Master’s degree Full Job Description Handling the enquiries by all online platforms such Just Dial, Shiksha, Facebook etcHandling the...
Apply For This JobAn ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core...
Apply For This Job