Win square HR consultancy Hiring For Center Manager at Vasai, Maharashtra Full Time

Center manager
Function/ department: center management/center sales
Reporting to: CEO
Educational qualification: Graduation, bba, or management
Experience & skills:

• 3 to 5 year experience in which 1 / 2 year as a center manager experience
• Confident personality
• Positive attitude
• Smooth communication
• Conveying power
• Good presentable personality
• Leadership quality
• Problem solving attitude or decision making ability
• Conflict management ability

Purpose of the position: responsible for the planning & directing day to day operations of the center. Develop strategies to improve customer service. Drive center sales. Increase profitability and work with ho to create Sales and marketing programs to increase sales and grow customer base. Counseling, admin, business reports, branch environment, sales & product training, team building & motivation
Job description:

• Achieving the sales target for the center
• Complete center operational requirements by scheduling and assigning employees for Store operations

• Ensure high levels of customers satisfaction through excellent service
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Maintain inventory by implementing purchasing plans and staying in contact with HO
• Ensure availabilities of required materials for course, sales, marketing, counselling, and training.
• Managing overall budgets for store operations
• Managing controllable costs to keep store profitable
• Report on buying trends, customer needs, profits etc
• Complete store administration and ensure compliance with policies and procedures
• Payment or billing related query resolutions for customers
• Train new tale calling staff

People management:

• Ensure appropriate grooming standards of Staff.
• Complete schedules and assign duties to staff
• Train new employees and provide continuing training to current employees.
• Evaluate staff and take appropriate actions

Decision Making:

• Manage Stores Inventory
• Addressal of customer’s complaint up to the maximum financial impact of Rs. ___
• Staff welfare and achievements incentives up to Rs. ____

Key results Area:

• Sales target
• Store’s Profitability
• Customer Satisfaction
• Effective communication & Engagement
• Employee education & Training
• SOP Adherence

Counsellor
Function/ department: customer relation,
Reporting to: Center manager
Educational qualification: Graduation
Experience & skills:

• 2/3 year sales experience in which 1 year as a counsellor experience
• Good presentable personality
• Smooth communication
• Convening power
• Confident personality
• Positive attitude
• Helping attitude
• Politeness

Purpose of the position: responsible to convert all enquires in admission trough counselling, guidance, Relationship building & creating sales. Up gradation. Lead generation, reference’s building, and follow-ups.

Job description:

• Counselling as per company policy
• Recommending product basis the customer’s need
• Addressing customer’s questions about product and pricing
• Reporting customer’s requirement and buying trends
• Lead generation trough marketing activity (tale calling, online mkt., bulk marketing, data management)
• Follow-ups for new & old enq., up gradation, payment follow-ups & collection, reference’s, leads, parents meeting
• Parents meeting arrangement and handling
• Data entry (record maintain) Admission, enquiry, leads, follow-ups, receipts
• Coordination with sales & marketing team & center manager for marketing activities
• Coordination with faculties for student satisfaction, up gradation, any new events in institutes
• Coordination with faculties for student & parents for course status up gradation, meeting, payment follows, course up gradation
• Records student complaints and provide solution with coordination of respective department.

Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 – ₹25,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)