Hello Everyone… Hope everyone are safe and secure 🙂

Virtual drive for Sr. Quality Analyst and Process Trainer On Monday

5-6 years of overall experience and at least 2 years of relevant experience in Trainer and Quality role

Note -Content moderation experience will add advantage for both the role .

ROLE : Analyst , Training and Quality

DESIGNATION : Sr. Quality Analyst

LOCATION : Bangalore

YEARS OF EXPERIENCE : 3 Plus years

1.Job Description:

Key Responsibilities:

Enhance overall customer experience

Quality assurance monitoring and provide coaching basis feedback analysis and maintain

dashboards representing the same

Ensure compliance to laid down policies, procedures and guidelines

Support the teams to bridge the gaps identified in operations/training

Ensure adherence to quality norms as per client specification

Support the Business 24/7 & Flexible to operate in the night shift.

Analyze team data and provide dashboards and formal reporting mechanisms for the same

Desired Skills:

Excellent in oral and written English communication

Excellent team player

Analytical skills and display maturity

Excellent in MS office – excel, power-point and ability to perform MIS

Exposure to basic call quality tools is preferable

Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring the

success of Google culture of excellence and commitment to quality and customer service.

QUALIFICATIONS : Graduate Mandatory

DESIGNATION : Trainer II

LOCATION : Bangalore

YEARS OF EXPERIENCE : 3 Plus years

Key Responsibilities:

• Responsible for providing day-to-day functional direction to agents within the program

training classroom environment, including student progress monitoring for the duration of

training, providing coaching and developmental feedback and readiness recommendations

• Utilize effective presentation and facilitation skills including creative training techniques and

adult/accelerated learning techniques using a variety of training delivery modalities in a

classroom environment

• Prepare and present training materials through classroom learning, hands on

demonstration and supporting activities

• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition agents from training to production

environment, ensuring competency levels meet the business standards

• Maintain relevant product knowledge for each workflow by processing apps, attending

client and cross functional meetings (as needed) and side by side observations

• Ensure effective, consistent communication with managers, peers, and other resource

groups

• Recommend curriculum modifications to Training Manager/Supervisor on the basis of

internal customer feedback and/or Training Needs Analysis

• Participate and contribute to continuous learning culture by maintaining engagement on

change management, product and services releases, policies, processes, and procedures

Desired Skills:

• Proven experience in training methodologies and soft skills (communication skills, critical

thinking, time management, team building, etc.)

• Excellent oral and written communication skills
• Proficient in Microsoft Office & Google Sheets & Slides
• Ability to multi-task, prioritize, and meet timelines of deliverables
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships
• Flexibility to work in a 24X7 environment (night shifts and weekends basis scope)
• Must be flexible to being up skilled on VASS & quality
• Content moderation experience would be an added advantage
• Must have excellent presentation and communication skills.
• Should be able to drive key performance metrics related to Operations via trainings
• Sound knowledge of process

Qualification -Graduate Mandatory

interested can WhatsApp me @ 8867996428

or drop an email to [email protected]

Virtual drive start from Monday 11 am .