About VERITAS

Veritas Technologies solves what no one else can. As the leader in secure multi-cloud data management, over 80,000 customers – including 91% of the Fortune 100 – rely on Veritas to help ensure the protection, recoverability, and compliance of their data.

Veritas has a reputation for reliability at scale, which delivers the resilience its customers need against the disruptions threatened by cyberattacks, like ransomware. No other vendor is able to match Veritas’ ability to execute, with support for 800+ data sources, 100+ operating systems, 1,400+ storage targets and 60+ clouds through a single, unified approach. Powered by Cloud Scale Technology, Veritas is delivering today on its strategy for Autonomous Data Management that reduces operational overhead while delivering greater value. Learn more at Veritas.com.

Job Title:  Sales Operations Specialist – Global Sales Operations

Location:  Panchshil Business Park, Balewadi, Pune, India

Team: COE CRM Operations

VERITAS is currently looking for motivated individuals who will be responsible for managing the customer data and hierarchy information, assisting sales organization and multiple cross functional teams. The individual will be responsible to focus on improving data quality and effectively driving various data hygiene initiatives. The team is always looking for influencers who are passionate, dedicated, and self-motivated in their work and career.

Role Overview

The CRM Operations specialist is responsible for managing CRM admin functions, maintaining territory assignment model, and improving the quality of customer data for sales teams. The individual will work closely with Sales/Sales Operations teams & be the first point of contact to address queries related to territory assignment and resolve data related queries on accounts and opportunities in CRM.

The successful candidate will be responsible for providing support to the Sales Teams and will have a broad range of responsibilities. Candidate should be open to work in 24×5 shift and support APJ, EMEA, AMS geographies.

Responsibilities:

• Responsible for managing the CRM operations seamlessly and timely SLA delivery along with maintaining high levels of customer satisfaction.
• Improve CRM process through simplification, standardization, and automation of manual activities
• Work as an owner for the Sales Territory assignment process to manage end to end activities for Account & opportunity Territory assignment
• Maintain accurate forecasting model for opportunities in CRM system, to ensure accurate current and future pipeline visibility for Reps
• Maintain data hygiene in customer accounts including account ownership, segmentation, and cleanup of address information
• Maintain customer relationship in CRM by creating/maintaining the account hierarchies
• Create periodic analysis and reports to improve data quality
• Coordinate and facilitate meetings with diverse business and technical stakeholders
• Facilitate change management by developing and executing communications plans, and creating training documentation, provide ongoing user support, implement reports and dashboards, etc.
• Ability to draw data insights, identifying gaps and highlighting the same for process / system / data improvements

Key Skills:

• Proficiency and previous experience with Oracle Sales Cloud/ SFDC as Admin/ data quality analyst
• Proficiency and previous experience with MS-Excel (Advance level incl. macros and fuzzy logic)
• Implement procedures for effective data management & continually work on data management strategies
• Good understanding of account hierarchy & customer data management
• Experience in managing, extracting, and cleansing high volumes of transactional data 
• Results and detail oriented with the ability to manage conflicting priorities effectively
• Excellent communication skills, cross functional experience, and strong interpersonal skills
• Strong written and verbal communication skills
• Strong analytical background with the ability to understand complex data and resolve difficult problems
• Flexible and adaptable to an evolving and dynamic business environment
• Knowledge of sales cycle and its basic requirements

Technologies:

• Oracle Sales Cloud, SFDC or any customer data related tools
• Microsoft Excel, Access, PowerPoint

Experience:

• Preferably 4 to 6+ years of experience in CRM and/or customer data related tools
• Effective communication skills across leadership levels
• Hands-on expertise in data driven decision making &
• Effective organizational, multi-tasking and time management skills
• Hands-on experience in Advanced MS-Excel
• Self-starter and a proactive can-do innovative attitude, result-oriented
• Flexible and adaptable to an evolving and dynamic business environment
• Good understanding of account hierarchy, DnB & Customer Data
• Lean Six Sigma Green Belt will be preferred

Education:

• Bachelor’s degree in Data Science / Analytics will be preferred

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. If you only meet some of the asks for this role, that’s OK! We value a diverse range of backgrounds and ideas and believe a more diverse and inclusive workforce makes a winning team. If you have the curiosity to learn and appetite to teach what you know, we encourage you to apply. Come as you are! Interested? Apply and find out more about #TeamVeritas!