Vedantu Looking for Vedantu – Operations Excellence Manager Full Time

Job Discription 

Roles & Responsibilities:- Setup and run End to End PRE-Sales Operations for Vedantu Early Learning- Responsible for improving funnels and Expenses- Execute complex operations and solve problems persistently and at a lightning speed- Improve the efficiency of the system by suggesting and executing new solutions- Responsible for Demo experience, handling all escalations and Ensuring sufficient Supply of teachers- Coordinate with call centre, Teacher and cross functional teams.- Lead a two tier team of 2-3 TLs, approx 15+ ops executive and an external Call Centre to effectively manage and improve day to day operationsKey skills:- First principle problem solving, analytical skills, data-driven focused decision making- Good people management, team building, and program management skills- Stakeholder Management with business development, transformation, Design and internal operations teams- Strongly inclined to do high quality and impactful work in a dynamic and unstructured environmentBasic qualifications:- Degree from a Tier I college/university in India (IIT, BITS, NIT, etc.)- Experience of around 2-4 years, should have led a team in the past- Ability/Willingness to build and execute operational capabilities, processes, and systems- Good understanding of consumer experience and levers to improve it- Excellent communications and sound analytical skills,