Vedantu Looking for Vedantu – Manager – Presales/Operations Excellence – IIT/BITS/NIT Full Time

Job Discription 

JD – Pre Sales – Ops Lead / Operations Excellence ManagerBrief about the role:Roles & Responsibilities:- Setup and run End to End PRE-Sales Operations for Vedantu Early Learning- Responsible for improving funnels and Expenses- Execute complex operations and solve problems persistently and at a lightning speed- Improve the efficiency of the system by suggesting and executing new solutions- Responsible for Demo experience, handling all escalations and Ensuring sufficient Supply of teachers- Coordinate with call centre, Teacher and cross-functional teams.- Lead a two tier team of 2-3 TL- s, approx 15+ ops executives and an external Call Centre to effectively manage and improve day to day operationsKey skills:- First principle problem solving, analytical skills, data-driven focused decision making- Good people management, team building, and program management skills- Stakeholder Management with business development, transformation, Design and internal operations teams- Strongly inclined to do high quality and impactful work in a dynamic and unstructured environmentBasic qualifications:- Undergraduate degree from a Tier I college/university in India (IIT, BITS, NIT, etc.)- Experience of around 2-4 years, should have led a team in the past- Ability/Willingness to build and execute operational capabilities, processes, and systems- Good understanding of consumer experience and levers to improve it- Excellent communications and sound analytical skills,

Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time