Roles and Responsibilities

• Acclimate new hires to the business and conduct training and upskill sessions
• Schedule training in coordination with training TL, HR, Operations Managers & quality team and ensure completeness within the deadline
• Direct structured learning experiences and monitor their quality results
• Assess training effectiveness to ensure incorporation of taught skills and techniques into

employees work behavior

• Identify training needs by evaluating strengths and weaknesses
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Conduct evaluations to identify areas of improvement
• Manage team of newbies for defined period and help them in meeting and improving

production and quality targets

• Manage weekly/monthly/yearly process KPIs and targets
• Ensure candidates successfully clear the training phase (ensuring weekly/monthly/batch/individual targets are met)
• Stay updated with the process knowledge and communicate process updates within the team in timely manner
• Develop or oversee the production of classroom handouts, instructional materials, aids, manuals
• Must keep track & document all process updates shared by clients or discussed in team

huddles/meetings/client calls

• Attend weekly & monthly calls with stakeholders & client as per the requirement
• All escalations which are handled should be accurately dealt with without negative feedback

from clients or internal team

• Understanding of nuance and the grey area – you understand its not a black and white world and understand the difference of working with guidelines vs. hard and fast rules
• A spidey sense of spam and scams. When asked to trust but verify, youre calibrated to do both.
• Tenacity – you can get to the bottom of situations and enjoy intellectual challenges
• A diplomatic and clear communication style. Writing well is a no-brainer for you
• A positive, can-do attitude – youre ready to contribute to a vibrant and diverse culture, whatever the day asks of you

Desired Candidate Profile

• Bachelor / Master degree preferred or commensurate applicable experience
• Demonstrated ability to successfully develop and deliver training programs utilizing skills in

instructional design, program design and training technologies

Perks and Benefits

WFH (till Pandemic)/ Internet Reimbursement / Shift Allowances / Incentives