Conneqt Business Solutions is Hiring For Process Trainer

Domestic voice process

Educational Qualification : Any Graduates can Apply.

Key Responsibilities: Deliver product training to New Hires in the Voice Line of Business Identify Learning needs of agents .

Design training curriculum using inputs from Training & Quality Observe and evaluate trainee .

performance during training & Bridge/Nesting Track and maintain trainee attendance.

,training certification records.

Initiate and participate in the projects for the team and the department .

Conduct refreshers and huddles for NHTs and tenured population.

Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.

Required to give a fixed number of production hours each month.

Maintain key MIS related to all the above activities Implementing & Adhering to Quality BPMS process compliance.

Essential Skills: Must have Excellent communication skills.

Must have Good Facilitation and influencing skills.

The applicant should be Proficient with MS office.

Should be willing to work in a day Rotational Shifts with Rotational week offs.

Must have prior voice experience.

Interested Candidate can Call/Share Resume @8806439364!!

Regards,

Firdos Shaikh

8806439364