Job Summary:

Train the new hire CCEs which would cater largely to Customer enquiry and Support.

Broad Responsibilities/ Major Deliverables:

• Imparting the knowledge to new associate on achieving daily performance/KPI targets.
• Conducting refresher trainings to ensure continuous learning of associates & improvement in process performance.
• Bridge the knowledge levels of associates on an ongoing basis by conducting regular process tests, analyzing the outcomes & conducting trainings on pain areas identified.
• Calibrate regularly with Operations and understand the changing requirements of business. Conducting LPNA (Learning & Performance Needs Analysis) for the current employees and Gathering and identifying essential information needed for satisfying the needs of the trainees to bring overall development.
• Structuring or classifying multiple pieces of information to develop a better approach to Training and deliver high quality training within committed timeframes
• Preparing Handover and Batch Release reports for Operations and Transition.
• Monitoring training throughput reports to evaluate self performance.
• Ensuring all training modules and records are updated as per the process requirement & made available easily whenever required.
• Develop, Design and Update learning curriculum based on the Learning & Performance Needs Analysis and operational requirement for Sales, Product and Process training, i.e. FAQ’s, Training Manuals, Presentations, and Handouts etc.

Experience – 04 to 10 Years as BPO trainer with excellent communication

Location – Kolkata

Salary – 03.00 Lac to 4.50 lac

Shift – Rotational – WFH & WFO Both

Education – Graduation Must

Looking for immediate joiner only

Interested candidate share their resume in below mentioned mail Id , or WhatsApp

[email protected] 8597984677