Job Title

Admission Counsellor

Location

Gurgaon

Company Profile

Established in 2015, upGrad is Asia’s largest integrated Learning, Skilling, and Workforce Development company.

We offer a diverse range of programs in high-growth fields such as Data Science, Machine Learning, Product Management, MBA, Digital Marketing, and Entrepreneurship.

Our mission is to revolutionize the way people learn by creating accessible, high-quality educational experiences that empower individuals to thrive in their professional career.

Working days

6 Days [Monday – Saturday]

work timings

10:00 AM to 7:00 PM

experience range

2 to 5 years of sales experience with a minimum of 1 year spent in the same company.

Remuneration

Based on your current CTC / Competitive as per industry standards

Job Scope

The ideal candidate for this role is a proven sales performer adept in direct-to-consumer consultative sales who excels at working with high ticket size products.

As an upGrad Admission Counsellor [AC], you will help prospective learners find the right educational course to upskill themselves and progress in their careers. You will guide them through the decision-making process and persuade them to enroll in upGrad programs.

Responsibilities & Duties

• Act as a mentor and guide for potential learners, offering career advice and insights into how upGrad can accelerate their professional journey.
• Provide personalized career counseling to potential learners, assisting them in charting their career trajectory and demonstrating how upGrad can facilitate their goals.
• Meet weekly enrollment, revenue, and collection targets to contribute to the overall success of the organization.
• Establish the unique value and effectiveness of upGrad’s online/blended learning model to potential learners.
• Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships.
• Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality.

Basic eligibility criteria

• Minimum of 2 to 5 years of B2C sales experience, with at least 1 year spent in a single company.
• Prior experience in selling education products [Preferred].

1. *Minimum graduation or above, with qualifications from relevant backgrounds preferred:For Data/Tech/AI programs: Engineering, Computer Science, BCA.
2. For Management programs: BBA, Management, BSc, BCom & any other graduation program.

• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.

*Note: Graduation is a requirement for the role, but exceptions may be made for candidates unable to complete their degree due to specific circumstances, provided they meet all other required criteria.

Skills

• Excellent written and verbal communication skills, including strong interpersonal and presentation abilities.
• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
• Ability to persuade learners towards enrolling in courses while ethically influencing their decisions.
• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

Key Performance Indicators

• Minimum 120 minutes of talk time over calls per day.
• Conduct 1-2 virtual sessions (VCs) per day, each lasting at least 60 minutes.
• Connect with a minimum of 40% of your leads each day i.e., a minimum of

1. 4 to 5 dials on every lead.

• Consistently meeting and exceeding weekly revenue targets.

*Note: The above KPIs are indicative and will vary based on the business vertical.

Why join upgrad?

Here are just a few reasons why you should consider joining our team:

Global Reach, Local Impact: At upGrad, you’ll be part of a dynamic, diverse team that makes a difference on a global scale while creating opportunities for local communities. With 25 offices worldwide and a team of over 5100 professionals, upGrad has successfully enrolled over 10 million learners across 70+ countries. Award-Winning Excellence: With accolades such as being named the No.1 startup in India for three consecutive years by LinkedIn’s Top Startups list [2018, 2019, and 2020], upGrad’s commitment to innovation and impact is unparalleled. Additionally, upGrad has earned prestigious titles such as the ET Best Education Brand 2020 and inclusion in the esteemed GSV Global EdTech 50 List 2020, further solidifying our position as a leader in the education technology sector. Endless Opportunities: Join upGrad and unlock a world of opportunities for growth, learning, and personal development. With a team of over 5100 professionals and a global network of partners, upGrad provides you with the support, resources, and opportunities you need to succeed and thrive.