Role: Drive revenue and customer satisfaction through world class consultation and counselling

The ideal candidate for this role: You are a proven sales performer adept in direct to consumer consultative sales, in Southeast Asia. You are comfortable working with high ticket size products which require focused nurturing over a period of time and yet can build urgency for the end consumer to decide fast. You have worked in an extremely competitive sales environment and have been at the top 10 percentile of your team.

What will you be doing?

• Being a mentor and guide, who potential learners can look up to for career advice.

• Counselling potential learners, helping them plan their career path and making them understand how upGrad can catalyze their career.

• Carrying weekly enrollment/ revenue and collection target.

• Establishing the uniqueness and effectiveness of upGrad’s model of online learning.

• Owning the complete sales closing life cycle for leads assigned to you. This includes, making phone calls, product demonstration, sales closing, and post sales relationship management.

• Maintaining a detailed database of all the interactions with the leads and provide constant feedback to the marketing team on lead quality

What are we looking for?

• Individual with outstanding communication (written and verbal) and interpersonal skills.

• Experience in international sales (EdTech sales would be an advantage).

• Individuals who are able to understand the culture of APAC (Asia Pacific) countries and understand the buying capacity of students from these countries.

• Rockstar sales performers with proven track records.

• Great listeners, and trustworthy individuals who can bond with our potential learners. Individuals with ability to approach any situation with patience and very strong empathy

• Individuals who take a disciplined approach towards building funnel, tracking feedback, prioritising tasks and overachieving targets and deadlines.

• Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.

• Passion to deliver the highest levels of customer service at all times.

• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.

What are your deliverables / KPI’s?

• Minimum of 100 dials per day.

• 1.5 hours of talk time on an average per day.

• 2 test takers on an average per day.

• Weekly revenue targets to be met and over achieved.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Somalwada, Nagpur – 440025, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Experience:

• Academic counseling: 1 year (Preferred)

Language:

• English (Required)

Speak with the employer
+91 9156111229