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Unnati Hiring For Program Manager | edtech platform For EV professionals at Nāgpur, Mahārāshtra Full Time
With the coming EV revolution, one thing is certain – there will be hundreds of thousands of jobs created by the EV industry, be it in terms of EV drivers, or servicing professionals or engineers and designers. Our client is a one of a kind EV training platform that delivers a world class learning experience through online modules, blended learning and in person programs. Backed by a team of experts from IIT, NIT and University of Michigan, this company guides the learners through optimal avenues to upskill themselves in the e-mobility industry.
Founded in 2020, this platform has already helped more than 5000 learners across 30 countries. It is disrupting the traditional education space by coming up with a comprehensive curriculum designed for career progression in e-mobility. As a Program Manager, you will be responsible for taking complete ownership of participants’ learning journey to ensure that learning outcomes are met and learners have an experience with high satisfaction levels.
What you will do:Acting as the primary contact for learners, troubleshooting their queries, managing discussions, and providing timely assistance to ensure their concerns are addressed effectively
Assuming complete ownership of all Program Office responsibilities, including collecting fee payments within deadlines, scheduling and delivery activities such as online sessions, timely development and release of content for the program, etc
Collaborating with various stakeholders such as Senior Managers, mentors, and internal/external stakeholders to ensure smooth program operations
Consistently and thoroughly monitoring learners performance and engagement using program trackers to provide personalized support and ensuring a good learning experience
Building meaningful relationships with learners to understand their needs and motivating them towards achieving their goals
Managing, identifying and implementing processes that enhance program management, ensuring a consistent and trouble-free learning experience for all learners
Continuously working towards improving efficiency and effectiveness in program operations
Effectively collecting and communicating the feedback from the learners and mentors and working towards continuous improvements in the learners experience
What you need to have:A bachelor’s or master’s degree in a relevant field is preferred
Prior experience in program management, preferably in an educational or learning environment, where you have successfully managed end-to-end learning journeys for participants
Strong verbal and written communication skills to effectively interact with participants, stakeholders, and team members
Demonstrated ability to explain complex concepts in a clear and concise manner
Exceptional interpersonal skills to build meaningful relationships with participants, understand their requirements, and provide appropriate support
Ability to troubleshoot queries, identify issues, and implement effective solutions to ensure participant satisfaction and learning outcomes
Strong organizational and time management skills to manage multiple tasks, meet deadlines, and maintain high-quality program delivery
Willingness to adapt to changing program requirements, work collaboratively in a dynamic environment, and take on additional responsibilities as needed
Experience: 2 to 5 years
Annual CTC: Rupees 7,00,000 to 8,00,000
