Company Description

Universal AI University is India’s first AI University, located in Karjat, covering around 40 acres of land and is promoted by India’s first Green B-School. The university offers a comprehensive range of degree programs spanning Business Management, Liberal Arts, Environmental Sciences, AI, Design, Law, Sports, Commerce, and International Diplomacy. It operates on the principles of Professionalism, Passion, and Purpose, ensuring that the students emerge as well-rounded individuals poised to make a tangible impact on the world. The university is dedicated to nurturing future leaders with an unwavering commitment, where character development is seamlessly blended with cutting-edge technology.

Job Location: Kolkata, West Bengal, India.

Role Description

a lead conversion and lead generation profile

· Counselling prospect candidates for the programs offered by the company.

· Managing inquiries – telephonic, emails or by any other mode.

· Calling on assigned leads.

· Converting assigned leads into enrolments.

· Assisting in assigned pre-enrolment and post enrolment activities.

Key Responsibilities

· Field outgoing calls in a timely manner throughout shift

· Identify students questions, doubts, concerns, and overall needs

· Provide sufficient answers and solutions to all student’s queries

· Handle student’s concerns respectfully and professionally

· Redirect to appropriate senior and team members when appropriate

· Generate leads for clients by screening students and identifying potential opportunities

· Ensure all voicemails are answered immediately

· Maintain professional relationships with students through ongoing excellent service

· Follow up with students on question status to ensure resolution

· Collaborate with Academic counselor team members, sales team members, and other company departments to ensure overall performance and client satisfaction

· Meet or exceed call quotas, both personally and as a team unit

· Follow all communication procedures, policies, and guidelines during every student interaction

· Perform duties and responsibilities with our client’s satisfaction as your number one priority.

Qualifications

• Interpersonal Communication and Customer Service skills
• Excellent Communication skills
• Sales and Education skills
• Ability to understand academic degree requirements and discern between academic transcripts
• Ability to work independently as well as part of a team
• Bachelor’s degree in any field. Candidates with a sales, customer service, or education background are preferred

Salary: Up to 35K