Unacademy Hiring For Customer Success Associate at Bengaluru, Karnataka, India Full Time

About Us

Headquartered in Bengaluru, Unacademy is Indiaʼs largest learning platform that brings expert educators together with millions of students in need of quality education. With a growing network of 10,000 registered educators and 13 million learners, Unacademy is changing the way India learns.

To know more download the Unacademy Learning app from Play Store, App Store or visit us at https://unacademy.com/

Job Description:

As a Customer Success Associate – you will be responsible for managing and resolving category-related inquiries and issues. You will work closely with internal teams, external vendors, and customers to ensure effective communication and resolution of category-related concerns. Your primary focus will be to provide accurate and timely responses to inquiries, while maintaining a high level of customer satisfaction. This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

• Respond to category-related inquiries from Learners, Category teams, and internal teams promptly and professionally.
• Strive to achieve high levels of customer satisfaction (CSAT) by addressing inquiries effectively and ensuring prompt resolution.
• Gather relevant information to fully understand the nature of inquiries and provide appropriate solutions or recommendations.
• Collaborate with cross-functional teams, including Sales, category and business teams to resolve category-related issues.
• Conduct research and analysis to identify trends, patterns, and opportunities within assigned categories.
• Stay up to date with offers and promotions, updates, new goal/batch launches related to assigned categories.

Requirements:

• Bachelor’s degree in any discipline.
• Prior experience in customer service, escalations is an added advantage.
• Strong communication skills, both written and verbal, with the ability to effectively interact with internal and external stakeholders.
• Excellent problem-solving and analytical skills, with the ability to gather and interpret data to drive informed decisions.
• Detail-oriented mindset and the ability to multitask and prioritize work effectively in a fast-paced environment.
• Familiarity with ticketing tools (Freshdesk), Tableau, MS office and CRM
• Strong interpersonal skills and the ability to work collaboratively in cross-functional teams.
• Self-motivated and proactive with a strong sense of ownership and accountability.
• Ability to adapt to changing priorities and deadlines.