Key Responsibilities

LMS Management

• Stabilize LMS & reduce number of issues on weekly basis
• Regular testing & troubleshooting
• Deployment of new features enhancement plan for LMS, track progress with vendor, setting up milestone and adhere to the timeline
• Beta testing & UAT after each new feature implementation
• Manage content delivery plan
• Training for internal & regional team
• Provide support to all stakeholders & internal team

Training & Online Learning Implementation

• Identify suitable & cost-effective vendor for IT trainings, Online global learning platform, Off The Shelf content & Content development partners.
• Conduct POC with different vendors. Proposal & presentation on final vendor selection.
• Create implementation plan for off the shelf content for behavioural framework & implementation of gamified content,
• Create project plan & drive vendor selection.
• Content ILT/Self-paced trainings for IT, Digital Banking & Risk departments.

E-learning Content Development

• Requirement gathering & delivery plan discussion with stakeholder
• Design and launch new & mandatory e-learning trainings for key design roles
• Create & manage standard outline for all e-learning modules
• Create project plan, follow project progress & deliver content on time
• Review of e-learning content developed by team before launch

Technology support & management for Virtual & Classroom trainings

• Manage virtual training delivery tools for both ILT & VILT management such as Webex & MS teams
• Manage uniformity in the in training record management
• Provide training to internal & regional team members on different technology tools whenever required

Stakeholder, employee satisfaction & Connect

• Provide timely support & resolve issues with TAT
• Send regular communication on new launches
• Find methods to gauge effectiveness of e-learning training
• Ensure adoption and usage of e-learning modules for all employees and make it part of DNA.

Process Effectiveness

• Create process documents for all e-learning activities
• Identify key roles that will have goals for e-learning training
• Conduct training for internal, regional and other team members for e-learning processes

Operational Efficiency

• Create & manage Dashboard, Scorecard, Monthly reporting
• Create & manage centralize Content repository (ILT & e-learning) for L&D
• Create content based on the needs for eLearning.
• Collaborate with region, function & ensure that there is tracking and get their buy in to help drive the e-learning programs.
• Share completion and success report with functions regularly

Education :

Masters(preferred) or Graduate (if other Functional Skills/ Knowledge compensates)

Experience:

8-10 years of collective experience and core Digital-Learning experience of at least 5 years