• Responding to customer queries in a timely and accurate way, via phone, email or chat

• Need to coordinate with the subject teacher and student to see the classes are going as per the schedule.

• Need to coordinate with the team as an when required for the rescheduling of classes for students.

• Need to take the feedback from Parents, Students and teacher for the smooth functioning of the classes, using this feedback need to suggest if any process to be changed.

• Maintain the good relations with the student & parent and need to cross sell the other products of Turito.

• Need to maintain a tracker of the ongoing classes and upcoming classes along with the communication made through the phone, chat and email & other channels.

• Understanding the customer queries by Chat Voice or email and respond to it ensuring that all queries/concerns are answered.

• Answers the customer questions in a clear and concise manner using full sentences without grammatical and spelling errors.

• Need to strictly adhere with the Turito process in responding to the client issues.

• Monitor customer complaints on social media and reach out to provide assistance.

• Gather customer feedback and share with our teachers and operation teams.

Expected Start Date: 28/10/2021

Job Types: Full-time, Fresher, Walk-In

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

COVID-19 considerations:
Follow all covid related precautions during work

Work Remotely:

• No

Speak with the employer
+91 8863895999