• Position Title –Regional Service Manager-Tamilnadu & Kerala
• Location –Chennai
• Total Experience – 17 to 23 Years
• Qualification – Min BE /B Tech, additional Qualifications of diploma or MBA are welcome. (BE /B Tech should be full time is compulsory & Diploma & Distance learning will be not considered)
• Reporting to General Manager-Customer Service
• Direct Reporting – Yes (6 Area Service Manager/Area Service Executive)
• Languages Known- English /Tamil (Compulsory)
• Industry- Consumer Durable /FMCD (Preferably from small appliances)

Responsibilities:-

• Driving the regional business for timely resolution of customer work orders and reducing Open job aging.
• Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information etc.
• Ability to calculate the ROI for the ASC to ensure that the ASC is ethically profitable.
• Ability to guide the team to set the moving parts MSL management, RSC parts delivery, and GRN management.
• Timely ASC Monthly warranty payment and C/N for parts through close coordination with Branch Commercial.
• Educate and implement a first-time fix approach at ASC level.
• Management of customer issues and providing timely responses to customer feedback.
• Ensure only quality service centers are on-boarded and strictly follow the SOP for the TTK off-boarding process.
• Monthly monitoring of Moving Parts MSL availability at all Service stock points.
• Ability to work with multiple stakeholders and Third parties.
• Strong analytical and problem-solving abilities.
• Direct Interaction with customers.
• Roster management as per workload and allocation of resources for effective service delivery.
• Expanding Service channel as per sales plan & executing process to ensure services rendered conform to company policy and standards.
• Proactively monitor & maintain optimum inventory level and distribution of spare parts.
• Improve service channel staff’s technical & customer handling skills through continuous education.

Competencies:-

• Critical thinking and problem-solving skills.
• High tolerance/evolved ability to lead and manage ambiguous situations.
• Excellent relationship skills
• Superior verbal, written, facility, and presentation skills.
• Collaboration and team leadership abilities
• Effective time management skills.

Remarks-

A) Looking for Stable Candidates (Frequent Job Changes will be not considered)

B) Looking for candidates handling similar roles i-e 3 to 4 states or Handling 2 States with

high call volume

C) Looking for candidates from Chennai Location

D) Team handling experience is a must

E) Exposure to handling Authorized Service Centers & Direct Service Centers is a must.

F) Exposure to handling high volume is compulsory

G) Working knowledge of Excel & SAP is desired.

H) Required to travel for 10 to 15 days in the month