Training & Quality Manager (Call Center)-Mumbai Hiring for Job at Mumbai Full Time

Opening with Leading Life Insurance Company for Ecommerce team in Mumbai Location.

Role: Training & Quality Manager (Call Center)

The Training and Quality Manager will play a key role in developing Learning and Development programs for Call Centre Team.

Seek creative mentor to design and implement effective methods to educate, enhance performance and recognize development opportunities for Call Centre Team.

Create training programs and systems for multiple centers.

Job Description:

Day to day management and delivery of the learning and development programs.

Respond to training requests received from operations team and provide training solutions.

Create and implement learning and development programs.

Identify Training needs to Operations team, OJT and conduct development skills program.

Derive and enhance Product knowledge on day-to-day basis and end to end.

Design Bottom Quartile, OJT training module and implement to educate good practices as per industry standards.

Align with the Operations team for training needs, update new USP’s of product.

Be a part of the new product launch, gain knowledge and champion it for call center team.

Audit Call Quality Sheets and suggest changes on timely basis as per market dynamics, customer behavior changes.

Train the Trainers, Call Audits to Audit, Conduct Call Calibrations.

Be an Insurance Product Champion for Call Center team.

Project management expertise, experience rolling out training plans.

Industry studies, research on new methodologies in workplace for learning.

Develop range of learning designs, conduct needs analysis including the analysis, design, development, delivery and evaluation of training by third party and call center team.

Interested candidates share updated resume at [email protected] with current and expected CTC.