JOB TITLE REPORTS TO
Team Manager Centre Manager
JOB ROLE
Key functions will be:
• To Handle minimum of 3 – 5 team leaders with their team
• To achieve collection targets of the Respective portfolios assigned.
• Co-ordinate with bank team with respect to day to day operations.
• Continuously monitoring Tele-calling teams performance, suggest and implement
Strategies to enhance productivity.
• Responsible for managing attrition across assigned teams.
• Responsible for smooth flow of process relating to collections.
• Prepare and publish report on daily team performance.
KEY RESPONSIBILITIES
• Team Handling, Target Achievement.
• Suggest and Implement Strategies to enhance productivity.
SKILLS / COMPETENCIES REQUIRED
• Graduate
• 4-6 yrs experience in collection and team handling.
• Good communication and pleasing personality.
• High level of Self Drive/Enthusiasm.