Hi,
We have urgent requirements for  Trainer-Order to Cash (Account receivables) for, Gurgoan 

No. of Opening-05

Training and Development Coordinator

Job Description

Job Overview

looking for a high-energy and experienced Training & Development Coordinator to lead employee training programs in support of North America. You will work directly with employees on-site and remotely depending on the business requirements.

In this role, you will design training needs with a group of trainers, map out the requirements for teams & individuals from start to finish including managing the design, development, and deployment for the training programs. As part of this role, you will play an important role to select appropriate & effective training methodologies and assess the needs of the organization based on internal & industry best practices. You will also assess & improve existing training material and develop new content to deliver directly to employees leading the training program, and/or with the support of training coordinators.

The ideal candidate has experience with various training methods, including on-the-job coaching, mentorship programs, and e-learning. Experience with management training and soft-skills development is also important.

Responsibilities

• Execute on training plans for Order Processing, Collections, Cash Applications, Inbound/Outbound calls and other tools/processes (e.g. GetPaid)
• Design and develop training programs (in-house)
• Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
• Use known education principles and stay up-to-date on new training methods and techniques
• Design, prepare and order educational aids and materials
• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
• Assist train-the-trainer sessions for internal subject matter experts
• Participate on weekly calibration calls
• Keep a training log for future reference

What are we looking for?

Required

• 2-3 years Training and Curriculum Development experience
• Experience in a global multi-national corporation shared service center or BPO highly desirable
• Bachelor Degree at minimum
• Excellent verbal, written and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional listening and analytical skills
• Solid time management skills
• Must be able to effectively deal with people at all levels inside and outside of the company
• Must be proficient with Microsoft Office (intermediate Word, basic Excel);

If  interested, pls. send me your cv in word format along with  following details:

Total Exp

Qualification

Current location

Current Company

Current Designation
Current CTC

Expected.CTC

Notice period

Are you comfortable for Rotational Shifts

Kindly call me for any clarification

Best Regards,
BhawnaSr. Consultant-Recruitment & Client relationship

HR Central

[email protected]