Reporting to: Operations Manager

Location: Mumbai

Experience: 2+ years total work experience with at least 1+ year of relevant experience in International Healthcare (Voice Background)

Work Mode: On-site, 5 days a week (Any 2 days week/offs)

Shifts: US Shift

Benefits: Home drops within the transport boundary

Our Client is a global leader in the ITeS sector. They are committed to delivering top-notch customer service and operational excellence through innovative quality solutions. They are seeking an experienced and dynamic Process Trainer to join their team in Mumbai.

Job Role: Process Trainer – Healthcare (C1)

Responsibilities

• Deliver and facilitate learning and development interventions to enhance team performance.
• Collaborate with cross-functional teams to identify training needs and develop content accordingly.
• Design and evaluate training materials, including facilitators’ guides and participants’ resources, to support technical programs.
• Coach, mentor, and develop team members, fostering a culture of continuous improvement.
• Maintain client relationships by understanding and addressing their learning needs effectively.
• Manage training schedules, ensuring timely delivery of training programs.
• Utilize strong problem-solving skills to address and resolve training-related challenges.
• Ensure compliance with US/UK content and standards in training programs.
• Employ IT skills to analyze client needs and agree on specifications for learning content/materials.

Requirements

• Education: A strong educational background with relevant qualifications in training or healthcare.
• Experience: Minimum 2+ years of total work experience, with at least 1+ year in a relevant international healthcare (voice) environment.
• Communication Skills: C1 level communication skills with proven client relationship skills.
• Technical Proficiency: Strong understanding of computer basics, including Windows, Excel, Word, Email, and Internet.
• Consultancy Skills: Well-developed consultancy skills to design and evaluate learning materials effectively.
• Problem-Solving: Strong problem-solving abilities with the resilience to make key decisions under pressure.
• Time Management: Excellent organization and time management skills, with the ability to manage deadlines and people effectively.

Skills And Competencies

• Interpersonal Skills: Excellent interpersonal skills with the ability to work collaboratively across teams.
• Customer Service: A strong background in the customer service industry, preferably in a call center environment.
• Training Expertise: Experience in developing and delivering training content tailored to international healthcare standards.

What’s In It For You

• Competitive Salary: Attractive compensation package.
• Professional Growth: Opportunities for cross-functional experience and career advancement.
• Work Environment: Exposure to a multicultural and dynamic work environment.
• Employee Engagement: Regular team-building activities and a supportive workplace culture.

Ready to Lead and Inspire?

If you meet the above criteria and are excited about this opportunity, we want to hear from you! Send your updated resume to [email protected]. Join this robust and employee friendly organisation and take the next big step in your career!

Apply Now and Be a Part of a Dynamic Team!

Our Client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.