Essential Duties & Responsibilities:

– Provide technical support by trouble shooting PC hardware and software.

– Perform administrative functions as required.

– Monitor and resolve all Service Now tickets within established service level agreements.

– The ability to learn and utilize established tools and resources used in troubleshooting (e.g.: LogMeInRescue, Cayosoft, Zoom Video Conferencing software etc.)

– Understand and enforce TTEC GISR security policies and procedures.

– Complete assigned tickets within established service level agreements.

– Monitor email box for ticket and end-user status requests, updates, and escalations.

– Must work with a high level of urgency on escalated tickets and outages.

– End-to-end resolution during the ticket life cycle.

What skills you will need: –

Experience in PC hardware and software installation, configuration, and troubleshooting. Technical degree or technical certification preferred but not required.

– Strong understanding of the Windows 10 Enterprise environment and basic network trouble-shooting skills are required.

– Strong customer focus, professionalism and a positive attitude.

– Must be able to work as part of a cohesive team and self-driven to accomplish goals.

– Has the desire to gain knowledge and experience in various technologies currently used throughout TTEC.

– Ability to adapt to an ever-changing and fast-paced environment.

– Excellent communication and problem-solving skills within a team environment.

– Able to bring alternative solutions to common technical problems

Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.