Job description

Dear Candidate,

Greetings from Teleperformance!!!

Please find the below JD for Soft Skill – Trainer role,

Critical Competencies

• Makes Decisions
• Drives to Deliver through own Team
• Builds Collaborative Relationships
• Facilitates Transformational Change
• Coaching and Developing Others
• Demonstrates Self Development

Functional/Operational:

• Responsible for training delivery in classrooms
• Train new Customer Service Executives in the area of Voice and Accent Neutralization, Customer Service Skills and Cultural Sensitization ( Soft Skill Training)
• Conduct refresher sessions to improve/maintain the skills of the Customer Service Executives on the operations floor
• Carry out the voice coaching activities for the process to maximize the effectiveness of Soft Skill Training
• Generate reports to be sent to Operations and HR
• Liaise with HR Recruitment to assist the recruitment of new hires
• Respond and resolve issues arising out of interactions with Operations /Clients.
• Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised.

Domain / functional expertise areas:

• Excellent written and verbal communication skills
• Exceptional Presentation Skills
• Ability to build strong relationships
• Proficient in MS Office

Team Related:

• Mentor and groom new team members.
• Measure performance of the team through performance appraisals and responsible for team motivation and retention.
• Responsible for retaining trainees in the batch
• Address administrative issues arising out of day to day working.
• Respond and resolves issues arising out of work or from within the team that may have a bearing on team effectiveness

Client Specific/Oriented:

• Understand specific Client requirements for each Operation
• Deliver the required voice & communication coaching efficiently
• Fulfill client needs in terms of Voice & Accent Training and Customer Service Skills consistently

Agility:

• Should also be open to work B&M if the business requires, whilst the account demands WAHA.
• Proactively creates modules that can be used to improve Soft skills on the floor

Shifts :

• Should be willing to work in shifts and may be required to conduct floor refreshers and coaching session for BAU or OJT advisors based on requirements.

Other requirements:

• Domain / functional expertise areas:
• Critical competencies for the position: Customer Focus
• Planning
• Ownership and Achievement Focus
• Teamwork

Job Types: Permanent, Full-time

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1+ year (Preferred)

Language:

• English (Preferred)
• Telugu ( Mandatory )

Regards,

Keshav A

Human Resource Executive-Talent Acquisition |M +91 7904220567 | Hyderabad |