Role & responsibilities

• Conduct sales training for new hire training classes / production agents
• Conduct retraining, cross training and up training classes
• Efficiency required for completion of all required forms and reports within the time frame allocated
• Maintain and update all sales training material
• Should possess a complete knowledge and understanding of products and quality guidelines for all clients and programs
• Support and monitor new trainees during the OJT (On the Job Training) period
• Create new product specific sales training curriculum
• Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)
• Attention to details
• Reasoning skills
• Analytical Skills

Preferred candidate profile

• Minimum 3 years international sales BPO experience.
• Should be comfortable to work in hard core night shifts.

Perks and benefits

– Process related incentives.

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