Teleperformance (TP) Hiring for Process Trainer – Travel & Hospitality Job at Mumbai Full Time

Roles and Responsibilities

• Conduct new hire training and soft skills skill training to ensure the target of training throughput given by the client.
• Should complete monthly cyclic training activities including refresher training, update training and PKTs.
• Understand the training needs/learning requirements of different learning groups.
• Collaborate with Quality and Operations to identify, screen and execute process improvement plans.

• Ability to execute training tasks / assignments on short notice.

• Plan and execute ideas towards process improvement to achieve customer delight through training initiatives.
• Take accountability for new hires performance during the OJT period and during 0-30 days post certification.
• Ensure to meet training KPIs via various training interventions.

Preferred Skills:

• Experience of travel & hospitality related work

• Course/cerficaon in travel & hospitality related topics Critical Competencies:

• Customer Service experience in any role

• Strong communicaon skills in spoken and wrien English

• Good analycal skills

• Must be very good with data representaon

• Must be very good with MS Excel

• Time Management

• Ability to mul-task Qualification:

• Graduate in any stream