Hi Connections,

Kindly share your updated cv

Shift- Rotational (Both way cab facility is provided)

Location Hyderabad (On-site)

Desired Candidate Profile:

• Graduate with excellent spoken and written English.
• At least 2yrs work experience in Training in Soft Skills Training in a similar environment (preferably servicing US customers)
• Excellent communication and presentation skills
• Good command over English and ability to train on language skills.
• Exceptional reporting and analysis skills
• Strong analytical, conceptual, and problem-solving abilities required.
• Ability to work in a fast-paced environment with minimal supervision.
• Self-motivated team player with high energy levels and passion for training
• Feedback skills to inspire Agents to improve performance.
• Leadership, conflict management and problem-solving qualities.
• Go-getter attitude with multitasking capability
• Open to work in rotational shifts

Job Description:

• Develop be spoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.   
• Provide inputs for training to assist reducing the learning curve of new hires.
• Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
• Develop Training Planner for the year based on the Training Needs Assessment.
• Deliver relevant training program under specified timelines.
• Ensure individual and organization wide training needs are fulfilled.
• Coordinate with Operations for successful implementation of training modules
• Closely track progress and maintain records of all training activities.
• Monitor trainees progress and provide feedback to them and their managers on an ongoing basis.
• To play an active role in training the Trainers

Creating reports and training dashboards for client and stakeholders

Point of Contact: 6305254582

Email: [email protected]