JOB PURPOSE:

Program Manager – SPO will be responsible for effectively managing high risk and large scale critical projects/programs that would deliver against the Company plan or Contact Centre objectives. Also responsible for leading and driving new client transitions and existing client transitions for the addition of new services (migrating, improving and optimizing the business process into our environment). Managing and supporting a team in delivery of their projects to improve program assurance.

PRINCIPLE ACCOUNTABILITIES:

To effectively manage medium-high risk and medium-large scale projects/programs, that would deliver against the Company Plan or Contact Centre Objectives

Objectives: Effectively manages current projects by following the 5 Steps of Project Management.

• Initiation
• Planning
• Execution
• Monitoring and Controlling
• Closure

Functional Skills and Competencies:

• Understands and knows the elements of the company plan, business drivers that impact the organization and knowledge of the telecom industry in the UK.

• Understands and knows the purpose of the role and how it links to the other roles.

• Knowledge of the Brand Strategy and its Implications.

• Strong knowledge of MS Project and the Microsoft Office Suite & MS Visio.

• Understands Project Management Methodology (PMI) and documents required to prepare a project plan, knows how to develop SOPs and a Governance Plan for projects being handed over to BAU.

• Knows how to do Interdependency Management.

• Experience with workflow routing/process software/concepts.

• Knows industry benchmarked PM Concepts – tools and techniques. (Desirable)

Education

• Graduation required in any discipline.

• PMP trained/certified / Prince2 certified

Experience

• Minimum of 8 years experience of which, at least 3 years should have been in a project management role (projects may involve non-operational change, operational change, infrastructure setup or transition projects).

• Experience of leading and managing teams.

• Should have managed a large project end-to-end following the project management methodology.

• Must actively practice the concepts of project management.

Please share your updated resume at [email protected]