Roles and Responsibilities:

Training:

• Conduct Pre-Training System Analysis (PTSA)
• Organize Go-live Teacher training/ ClassEdge Product training.
• Conduct CE based pedagogy/ refresher training sessions.
• Product and process training to newly recruited Edge Co-ordinators in schools.

Service support:

• Identify and resolve content related concerns raised by teachers, within defined timelines.
• Provide product development inputs to the organisation based on the feedback from school/ teachers.
• Analyze usage reports to plan and implement academic interventions in schools.

Relationship

• Visit schools at defined time intervals and ensure optimal usage of CE assets in teaching.
• Organise usage and engagement activities in schools, as required.
• Ensure excellent customer satisfaction on academic parameters and collect the Customer feedback form, as per timelines.
• Meeting with the school stakeholders/ school management, as required.

Revenue

• Create need for various other products of CE & increased business at schools.
• Identify and close upsell/cross-sell opportunities.
• Manage the schools in terms of high collections and low delinquency.

General

• Update Project portal & other related reports as mandated.
• Manage Edge Co-ordinators (out-sourced staff at school), monitor their performance and provide timely feedback.
• Ensure adherence/ compliance to the listed policies and processes.

Desired Candidate Profile:

• Strong communication skills.
• Good Negotiation and problem-solving skills.
• High degree of Relationship building skills.
• Strong interpersonal skills.