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Education Counsellor
Taj Hotels Hiring For Guest Relations Manager at South Goa district, Goa, India Full Time
The Guest Relations Manager is the point of contact for our guests. Guest Relations Manager plays a crucial role in creating goodwill amongst the visitors by providing excellent services to its customers. She is responsible for making the stay of customers pleasant and comfortable and taking care that all the issues have been resolved promptly, so as to ensure better guest satisfaction.
CANDIDATE PROFILE
Education and Experience
• Bachelor’s / Diploma Degree from an accredited university in Hotel Management, Hospitality Management/ Business Administration, or related field.
• 3 – 4 years of experience in the guest services, front desk, or related professional area in a 5 star hotels/ palaces.
CORE WORK ACTIVITIES
• Managing Guest Services and Front Desk Operations
• Supporting Projects and Policies Related to Guest Experience and Safety
• Ensuring and Providing Exceptional Guest Services
• Records guest issues in the guest response tracking system.
