SUMMARY: The Client Services Counselor partners with the Business Development Managers and Client Services Coordinators to sell and service new and existing clients. The Client Services Counselor serves as a liaison between the Corporate Client and Synergy Global Housing. It is an inside sales position that includes administrative tasks.

REPRESENTATIVE DUTIES: (Employee may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge or abilities associated with this classification, but is intended to accurately reflect the principal job elements).

· Maintains and further develops an on-going relationship with existing Corporate Clients ensuring their needs are satisfied and revenue growth is achieved or exceeded.

· Partners with Director, Global Solutions APAC to further develop existing client relationships.

· Develops and cultivates new business within existing portfolio through telemarketing and other sales activities.

· Processes and handles incoming sales calls on a timely manner ensuring that all their temporary housing needs are met within the sales parameters of Synergy Global Housing

· In depth knowledge of specific needs according to specific clients such as: pricing, apartment location, and client preferences.

· Manages and coordinates reservations and handles all administrative aspects.

· Represents the company at various outside business events, conventions, trade shows, seminars and other sales events.

· Develops positive property relationships through occasional site visits. Communicates regularly with the properties ensuring that potential problems are avoided.

JOB REQUIREMENTS:

· High school diploma or equivalent is required.

· Basic computer knowledge including MS Word and Excel is required.

· Requires strong verbal skills to obtain positive results through people persuasion.

· Adaptable and must be able to react quickly to change.

· Requires a fast response time to sales inquiries as well as follow up.

· Ability to achieve results and meet deadlines that are set by the company itself.

· Multi-tasking and organization is required.

· Ability to negotiate and solves conflicts and problems related to guest issues.

· Ability to work seamlessly in a team-oriented environment as well as individually.

· Demonstrates passion for guest satisfaction and company success.

· May have to occasionally work evenings, weekends or holidays.

· Hospitality industry and or customer service background preferred.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed in this document are the minimum qualifications required in order to successfully be considered and hired for the position.

LANGUAGE SKILLS:

Excellent written and verbal communication skills (ability to communicate with all levels of the organization). Ability to read, write, hear, and speak in English.

EDUCATION:

High school diploma or equivalent is required.

EXPERIENCE:

Hospitality industry and or customer service background preferred.

LICENSES AND OTHER REQUIREMENTS:

N/A

PHYSICAL DEMANDS, ABILITIES & WORK ENVIRONMENT:

The physical demands and the work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job, and must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL ABILITIES:

Hearing and speaking to exchange information in person and on the telephone; seeing to read, prepare and proofread documents; sitting or standing for extended periods of time; dexterity of hands and fingers to operate a computer keyboard and other office equipment; kneeling, bending at the waist and reaching overhead, above the shoulders and horizontally to retrieve and store files and supplies; may lift and move boxes of testing materials in the receiving, storing, sorting and distribution process weighting up to 10 lbs.

WORKING CONDITIONS:
Generally works in a moderately quiet office environment with constant interruptions

Job Types: Full-time, Regular / Permanent

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
All employees are required to attend the COVID-19 Work Place Protocols training.

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Remotely:

• Temporarily due to COVID-19