Contract type: Full-Time- Permanent.

Location: Noida.

JOB OVERVIEW

We are Study Group. We are a global leader in international education partnering with students and Top Tier Universities from all over the world. We believe in creating a better world through education and value talented, driven, and student-centred people that believe the same.

The Credential Evaluation specialist (Assessment) reports to the HENA Admissions Director, with responsibilities across all functional areas of the HENA Assessment Team including admissions operations and application processing. He/she establishes and maintains good working relations with Study Group recruitment staff and partner agents. He/she identifies and implements effective working practices for the admissions process to ensure target goals for customer service, service level agreements, response time and accuracy are consistently met.

The successful applicant will have experience working in a highly pressurised and deadline-driven customer-facing environment. Knowledge of global education systems and experience working in the education industry is highly desirable.

KEY RESPONSIBILITIES

Admissions Operations:
In collaboration with the Admissions Operations Manager, responsible for the following operations functions:

Train new Admissions Coordinators in assessment systems/processes (Pega and Study Global)

Conduct UAT testing for PEGA and Study Global updates in support of assessment processes

Troubleshoot system errors experienced by the Assessment Team, advise them to submit IT helpdesk tickets

Make recommendations to improve assessment processes and/or reports to be as efficient as possible

Application Processing and Performance Management:
Primary admissions contact for Study Group recruitment staff and Study Group partner agents.

Assess international applications and enrolments according to specified procedures within agreed timeframes.

Conduct evaluations of international credentials, calculate GPAs and make decisions regarding admissibility and eligibility for undergraduate and graduate programs.

Communicate information regarding admissions requirements and localized entry requirements (LERs) to the recruitment/sales team and partner agents.

Accurately respond to inquiries from university admissions staff, Study Group recruitment staff and Study Group partner agents according to specified procedures.

Maintain superior customer service with students, university admissions staff, Study Group recruitment staff and Study Group partner agents.

Enter and track application data on student enrolment databases, maintain all student records ensuring data is accurate and current on all enrolment reports.

Ensure collection of all outstanding admissions documents from applicants.

Liaise with Study Group recruitment staff to support counsellor relationship targets and optimize conversion while ensuring compliance with set admissions guidelines.

Monitor enrolment data, agent trends and local market information ensuring Admissions Director is aware of any potential agent, centre or market issues.

Proactively seek and maintain accurate product knowledge of all university programs.

Participate in admissions team meetings and Global Admissions working groups as required.

Liaise with internal and external parties in clear and succinct English and a professional manner to build relationships and ensure quick resolution to any issues

Perform other duties relevant to the effectiveness of the team as directed.

EXPERIENCE

Fluent English (written, spoken, reading)

4-year university degree preferred

AACRAO or similar training preferred

Other language skills are helpful.

Familiarity working with international education systems and credential evaluation

Experience working with international students and/or in university admissions preferred

Experience working in a high-pressure environment within a customer service environment

ABOUT US

We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as the 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe.

With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high-quality outcomes across the higher education space.

ORGANISATIONAL COMPLIANCE

Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

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