Study Group Hiring For at Noida, Uttar Pradesh Full Time

Contract type: Full time, Permanent 

Location: Noida 

JOB OVERVIEW

The role will report to Senior Manager – Admissions Operations, with responsibilities across all functional areas of the admissions operations and application processing. The incumbent will also manage the Coordinators and Senior Coordinators in setting daily priorities and providing required training and supervision. He/she will be required to establish and maintain good working relations with Study Group recruitment staff and partner agents. He/she will have to identify and implement effective working practices for the admissions process to ensure target goals for customer service, service level agreements, response time and accuracy are consistently met.

The successful applicant will have experience working in a highly pressurised and deadline-driven customer-facing environment. Knowledge of global education systems and experience working in the education industry are highly desirable.

ABOUT THE ROLE

• Conduct UAT testing for SIS and Study Global updates in support of assessment processes. Train new Admissions Coordinators in assessment systems/processes (SIS and Study Global)
• Troubleshoot system errors experienced by the Assessment Team, advise them to submit IT helpdesk tickets
• Make recommendations to improve assessment processes and/or reports to be as efficient as possible
• Advise other teams/departments in the student’s eligibility checking, international credential and transcripts reading to support the customer’s application journey
• Research different education systems/curriculum to build up and maintain the knowledge database to keep the information accurate and most up to date
•  Build up and maintain the relationship with partner schools via different communication channels including virtual and/or in-office meetings, email conversations, training sessions, etc;
• Investigate the feedback received from different stakeholders for continuous improvements on accuracy, efficiency and productivity.
• Processes applications as a member of the Admissions Team and conducts performance checks to ensure admissions processes are adhered to.
• Primary admissions contact for Study Group recruitment staff and Study Group partner agents.
• Serve as primary contact for escalations from Sales/Customer Service team.

ABOUT YOU

• Knowledge of data management systems.
• Familiarity working with international education systems and credential evaluation
• Experience working with international students and/or in university admissions preferred
• Experience working in a high-pressure environment within a customer service environment.
• Will be required to quickly gain a detailed knowledge of:
  • University partners and programs
  • Program-specific requirements and assessment processes
  • Study Group’s end-to-end Admissions processes
  • Company structure and communication processes

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.